After many responses to my last post, the results are unanimous: Certified Pharmacy Technicians are healthcare professionals. Everyone pretty much has the same opinion that if the job requires specialized training, education and licensing then it qualifies as a profession. I was not surprised by the results. That being said, I have to denounce Walgreens for making their technicians work as cashiers on Thanksgiving and Christmas. They would not have gotten away with asking the pharmacists to do the same. I have also seen a marked change in attitude toward my technicians ever since. The rest of the front-end staff is treating them like "hey, if you can do my job I'm sure that I could do yours just as easily". This practice devalued my staff in the eyes of other employees and store management. I'm not saying that the techs are personally better than the front-end help but I am saying that they are professionally better and should be treated as such. I know it's a mute point because starting this year all Walgreens pharmacies will be open so the techs will have to work the holidays, but at least they will be doing "techy" things instead of selling cigarettes. And at least they will have more than 2 weeks notice that they will have to work..unlike last year.
I want to extend a huge thank you to all the technicians out there who acted as team players and did their best in the position they were placed in. This in itself proves that you are consummate professionals! You make me proud every day that I work with you. I know that this blog is anonymous but my "thank you" goes out to not only my own staff but all the hard working technicians across the country (and elsewhere). We cannot do our jobs without you nor do we want to try!
My state is implementing a law this year that will require all technicians to be certified. That tells me that even the state board recognizes that the job requires special training and dedication which is the hallmark of a professional!!