Here we go. My store was robbed again on Tuesday. Thankfully no one was hurt. That makes twice in less than four months. I practice in a very small town so if we are having this much trouble I can only imagine what it's like in larger cities. Over the years I have seen this job become more and more dangerous and most people have no idea. I have always said that this job is 90% law enforcement only we don't get to carry weapons or wear body armour. At what point are the corporations going to add more safety precautions to our stores? We have counseling windows that are so low that anyone can jump across them with no difficulty. Why do they have to be so low? When I posed that question to my superior I was told that they have to be handicapped accessible. Uh, if someone is in a wheelchair I can easily leave the pharmacy to counsel them face-to-face, I don't have to do it at the designated window.
I know I'm rambling but I am very concerned about this. The perpetrator came to the window and handed the technician a note that said, "We can do this the easy way or we can do this the f**ing hard way!" The tech gave the note to the pharmacist who proceeded to give the guy what he wanted. This was a real threat even though a weapon was not produced. The guy left with no further difficulty. Then my company steps in. They didn't close the pharmacy or allow the staff to go home to recoup. So, it's the first of the month, busy as all get out and my staff pharmacist is having to talk to the police in-between counseling and filling prescriptions! At no time was it even offered to my staff to take a break or go home all together. Then the real kicker is that I, as Pharmacist-in-Charge, was not even notified that this had happened. I was off that day and no one bothered to call me. I didn't find out until the next day when I went to work. I'm a little upset about this situation as you can tell. My staff were courageous and handled this situation with poise and professionalism. My company on the other hand left alot to be desired.